Privacy Policy

Last Updated: June 4, 2025

Xploraway LLC (“Xploraway,” “we,” “us,” or “our”) is committed to protecting the privacy of our users and travelers (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.xploraway.com, use our services, book tours, or communicate with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

By using our website or services, you acknowledge that you have read, understand, and agree to be bound by all the terms of this Privacy Policy and our Terms and Conditions.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Site and through our services includes:

a. Personal Data

Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (such as your age, gender, hometown, and interests) that you voluntarily give to us when you register with the Site, book a tour, or when you choose to participate in various activities related to the Site and our services, such as online chat and message boards.

Specifically, this may include:

• Contact Information: Name, email address, postal address, phone number.
• Booking Information: Tour details, travel dates, passenger names, passport details (number, expiry date, country of issue), nationality, date of birth.
• Payment Information: Credit/debit card details or other payment information for processing bookings. (Note: We typically use third-party payment processors who securely handle this data; we may only store partial information or tokens).
• Medical Information: As outlined in our Terms and Conditions, we may collect relevant medical information, including pre-existing conditions, allergies, dietary restrictions, and physician-signed medical forms, necessary for your safety and the safe operation of tours.
• Special Requirements: Information regarding mobility, dietary needs, or other special requests to accommodate you on our tours.
• Communications: Records of your correspondence with us, including emails, chat messages, or phone calls.
• Feedback and Surveys: Information you provide through feedback forms, testimonials, or surveys.
• Photographs and Videos: Images or videos taken during tours, as detailed in our Terms and Conditions, which may feature you.

b. Derivative Data (Usage Data)

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

c. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or through our services to:

• Provide and Manage Services:
  • Process your bookings, reservations, and payments.
  • Organize and operate tours, including making arrangements with third-party suppliers (e.g., accommodations, airlines, activity providers).
  • Communicate with you about your bookings, tour itineraries, and any changes.
  • Provide customer support and respond to your inquiries.
• Personalize User Experience:
  • Understand your preferences and tailor our services and tour offerings to you.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you (with your consent, where required).
• Improve Our Services:
  • Monitor and analyze usage and trends to improve the Site and our tour offerings.
  • Solicit feedback and contact you about your use of the Site and our services.
  • Develop new products and services.
• Marketing and Promotions:
  • Send you marketing communications, special offers, and updates about Xploraway LLC (you can opt-out at any time).
  • Administer promotions, contests, or surveys.
• Safety and Security:
  • Ensure your health and safety on our tours, including using medical information provided by you.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Legal Compliance:
  • Comply with applicable laws, regulations, and legal processes (e.g., responding to subpoenas or government requests).
  • Enforce our Terms and Conditions and other policies.

3. HOW WE SHARE YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

b. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third-party service providers will have access to your personal information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose. This includes, but is not limited to:

• Tour Partners: Hotels, airlines, ground transportation providers, local guides, activity providers, and other partners involved in delivering your tour.
• Payment Processors: To securely process your payments.
• Technology Providers: Companies that provide us with IT infrastructure, booking systems, and communication tools.
• Marketing Partners: To assist with marketing campaigns (where you have consented).

c. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

d. With Your Consent

We may disclose your personal information for any other purpose with your consent. For example, we may share your images or videos as described in our Terms and Conditions and Section 23 (Images and Marketing) thereof.

e. Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

f. Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

4. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to resolve disputes. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you.
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

6. YOUR RIGHTS AND CHOICES

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Rectification: You may have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You may have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

Marketing Communications Opt-Out:

You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link provided in such emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7. INTERNATIONAL DATA TRANSFERS

Xploraway LLC is based in the United States. Your information may be transferred to, stored, and processed in countries other than your own, including the United States and other countries where our service providers may operate, where our servers or third-party service providers are located. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

8. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 13 (or a higher age as required by applicable law in your jurisdiction, particularly for data collection purposes), and we do not knowingly collect personal information from children under this age without parental consent. If we become aware that we have collected personal information from a child under the relevant age without verifiable parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under the relevant age, please contact us. For minors traveling with us, we collect information as detailed in our Terms and Conditions, which requires an accompanying adult who is responsible for providing necessary consents.

9. LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of any other websites you visit.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Site or services after the posting of changes constitutes your acceptance of such changes.

11. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Xploraway LLC
Attn: Privacy Officer
Email: info@xploraway.com