Booking your adventure is simple. You can reserve your spot directly through our secure online booking platform on the tour page of your choice. Alternatively, you can contact our customer support team by phone or email, and one of our travel specialists will be happy to assist you with the booking process.

We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments via bank transfer and wire transfer. All online payments are processed through a secure payment gateway.

Yes, a deposit is required at the time of booking to reserve your place on a tour. The specific deposit amount is detailed on each tour page and is destination specific. The remaining balance is typically due 90-120 days prior to the departure date, sometimes earlier. Bookings made within this final payment window will require payment in full at the time of booking.

Our tour prices are comprehensive and designed to provide a seamless travel experience. Typically, the price includes:

• Accommodations throughout the tour.
• All transportation as specified in the itinerary (including internal flights, private vehicles, etc.).
• The services of a professional tour guide or leader.
• All sightseeing, activities, and entrance fees as listed in the itinerary.
• Meals as specified in the trip details (e.g., B=Breakfast, L=Lunch, D=Dinner).

The following are generally not included in the tour price:

• International airfare to and from the destination country.
• Passport and visa fees.
• Travel insurance (which is mandatory for all travelers).
• Meals and beverages not specified in the itinerary.
• Gratuities for tour leaders and local guides (tipping guidelines will be provided).
• Personal expenses such as laundry, souvenirs, and optional activities.

All our prices are listed per person based on double occupancy (two people sharing a room). If you are a solo traveler, we can offer the option to be matched with a roommate of the same gender, if available. If you prefer your own room, a single supplement fee will apply (price varies per trip).

A valid passport is required for all international travel. Your passport should be valid for at least six months beyond your planned return date. Visa requirements vary by nationality and destination. While we can provide guidance, it is the traveler's responsibility to obtain all necessary visas prior to departure.

Comprehensive travel insurance is highly encouraged for all travelers on our tours. Your insurance should cover medical expenses, emergency repatriation, and personal liability at a minimum. We also strongly recommend a policy that includes coverage for trip cancellation and loss of luggage or personal effects. 

We offer a range of tours with varying levels of physical activity. While we do our best to ensure everyone can access and participate in all activities, a reasonable level of fitness is required. Please review the trip information carefully and contact us if you have any questions.

We select accommodations that offer a blend of comfort, quality, and local character. These can range from well-located 5-star city hotels to charming boutique inns and unique eco-lodges, depending on the travel style and destination.

We believe in the benefits of small group travel. Our average group size is around 12-20 travelers, with a maximum that rarely exceeds 30. This allows for a more personal and flexible travel experience.

We will do our best to accommodate dietary needs, including vegetarian, vegan, and gluten-free diets. Please inform us of any dietary restrictions or allergies at the time of booking so we can make the necessary arrangements with our local partners. It is ultimately up to the local restaurants and vendors with what they have to offer. 

Our itineraries are designed to balance organized activities with some free time for personal exploration. While our adventures are fairly active, this allows you some time to relax, visit a site that interests you, or simply soak in the local atmosphere at your own pace.

If you need to cancel your booking, you must notify us in writing. Our cancellation policy is structured based on how far in advance of the departure date you cancel. A summary of cancellation fees can be found in our full Terms & Conditions. We highly recommend travel insurance to protect your investment in case of unforeseen circumstances.

CANCELLATION FEES:

Unless stated otherwise in your Xploraway LLC Confirmation, the following cancellation policy shall apply:

We will do our best to accommodate requests to change your tour or departure date, subject to availability. A change fee may apply, and any changes made close to the departure date may be treated as a cancellation. Please refer to our Terms & Conditions for full details.

While we make every effort to operate all tours as planned, unforeseen circumstances may occasionally require us to cancel a trip. Should this occur, you will be notified immediately and will have the choice of a 100% refund or a full credit towards a future Xploraway tour.